Delivery & Exchange

 Au Naturél Organic Oil Delivery Policy

Processing Time:

Orders are processed within 1-2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates:

Shipping costs are based on delivery location and order size.

Shipping rates will be calculated and displayed during checkout.

Delivery Time:

Standard delivery usually takes 3-7 business days.

Expedited shipping options are available at checkout for faster delivery.

Order Tracking:

A tracking number will be sent to your email once your order has shipped.

Track your order status on our website using the provided tracking number.

Delivery Issues:

For any delivery issues, please contact our customer service team within 7 days of the expected delivery date.

 Au Naturél Organic Oil Exchange Policy

Eligibility:

Exchanges can be made within 14 days of receiving your order.

Items must be unopened, unused, and in their original packaging.

Exchange Process:

To request an exchange, contact our customer service team with your order number and details of the item you wish to exchange.

We will guide you through the return process and arrange for the replacement.

Shipping Costs for Exchanges:

If the exchange is due to an error on our part (e.g., wrong item or defect), we will cover the return shipping costs.

For other exchanges, the customer is responsible for return shipping costs.

Non-Eligible Items:

Products marked as final sale or clearance are not eligible for exchange.

Refunds:

Refunds are issued only if an item cannot be exchanged. Refunds will be processed to the original payment method and may take 5-7 business days to reflect in your account.

Contact Us:

For assistance with delivery or exchanges, please reach out to our customer service team at support@aunaturelorganicoil.com.