SHIPPING TERMS

At Au Naturél, we strive to provide our customers with a seamless and efficient shopping experience. Below are our shipping terms, inspired by Co Natural and other leading organic oil companies:

1. Shipping Destinations

We ship our products worldwide, ensuring that customers from different regions can enjoy the benefits of our organic oils. Please note that shipping times and costs may vary depending on the destination.

2. Shipping Costs

Domestic Shipping (Within Pakistan):

Standard Shipping: PKR 300 (free for orders over PKR 2,000)

Express Shipping: PKR 500

International Shipping:

Calculated at checkout based on the weight of the order and the destination.

3. Shipping Times

Domestic Orders:

Standard Shipping: 3-5 business days

Express Shipping: 1-2 business days

International Orders:

Standard Shipping: 7-14 business days

Express Shipping: 3-7 business days

Please note that shipping times are estimates and may vary due to external factors such as customs processing times and public holidays.

4. Order Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your order. You can also track your order status by logging into your Au Naturél account.

6. Customs and Import Duties

For international orders, customs and import duties may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and must be paid upon receiving the shipment.

7. Shipping Restrictions

Certain products may be subject to restrictions in some countries. We recommend checking your local regulations regarding the import of organic oils and related products before placing an order.

8. Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Lost or Damaged Packages

While we take great care in packaging our products, sometimes packages may be lost or damaged in transit. If you have not received your order within the estimated delivery time or if your package arrives damaged, please contact our customer service team at support@aunaturelorganicoil.com for assistance.

10. Returns and Exchanges

Please refer to our Returns and Exchanges Policy for information on how to return or exchange a product.